KOA provides technical support to manage the City’s Traffic Management Center Central System (which runs on TransSuite software) and other ITS-related services. The scope of work includes troubleshooting potential problems between the local controller and its internal circuitry within the cabinet and determining problems that cause a loss of communications between local controllers and the TMC. KOA performs diagnostic testing on components inside the cabinet and the communication system in the TMC. KOA checks for the proper connection and “punch-down” of the interconnect system and for the conditions of cables and their shields. KOA informs City staff if there are issues that warrant further action, including replacement of faulty parts and components.